Ancillary Enterprise Systems Access and Support

Service Description: 

Production support and problem analysis and resolution to a variety of ancillary enterprise applications at Georgia Tech.

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST

Free of Charge

Support Information: 

This service supports the following applications:

  • Axiom (back-end)
  • Banner Imaging (Web Xtender)
  • Campus Technology Request (back-end)
  • Coldfusion
  • Event Management System (EMS)
  • FinAid Document Upload
  • Footprints (ServiceDesk)
  • Global ECS (back-end)
  • GT Reports (Business Objects)
  • Kronos (back-end)
  • My Decisions
  • PeopleTools Query (back-end)
  • Redbook
  • Remedy
  • Sunapsis


Service Category: 

Administrative and Business

Enterprise services that support the administrative and business functions of the Institute. Includes ERP systems, analytics, business intelligence, research administration, and printing services.

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