Service Description:
Production technical support and problem resolution to users of Georgia Tech Research Administration Systems.
Service Levels:
System Availability: 24x7
Support Hours: Mon-Fri, 8:00AM-5:00PM EST
Maintenance:
The following maintenance windows are reserved for installing, repairing and patching various components of this service:
- Every Tue, 5:00AM - 7:00AM EST
- Every Thu, 5:00AM - 7:00AM EST
- The third Sat of each month, 6:00AM - 12:00PM EST
Charges:
Free of Charge
Request Service Link:
mailto:support@oit.gatech.edu
Audience:
Service Category:
Administrative and Business
Enterprise services that support the administrative and business functions of the Institute. Includes ERP systems, analytics, business intelligence, research administration, and printing services.
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