Financial and Human Capital Management Systems Technical Support

Service Description: 

Production technical support and problem resolution to users of Georgia Tech Financial and Human Capital Management Systems.

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:
The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST
Charges: 

Free of Charge

Service Category: 

Administrative and Business

Enterprise services that support the administrative and business functions of the Institute. Includes ERP systems, analytics, business intelligence, research administration, and printing services.

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