Support and access for Business Intelligence platforms, data warehouse, transactional reporting and operational data stores.
System Availability: 24x7
Support Hours: Mon-Fri, 8:00AM-5:00PM EST
The following maintenance windows are reserved for installing, repairing and patching various components of this service:
- Every Tue, 5:00AM - 7:00AM EST
- Every Thu, 5:00AM - 7:00AM EST
- The third Sat of each month, 6:00AM - 12:00PM EST
Request and approval process information is described here.