Telephone Line Management

Service Description: 

Installation of Georgia Tech-issued digital and analog telephone service, including changing and moving lines and related equipment.

Service Levels: 

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Expected turnaround time: 7 Business Days.


Notice to End-Users: If you need changes to, or are having problems with your Georgia Tech-issued telephony equipment, you must contact your departmental Telecom Coordinator (TCO) who will submit a support request to the OIT Telecom Team on your behalf. If you don't know who your assigned TCO is, please refer to your building administrator for assistance.

Only Departmental TCO's are authorized to submit requests from this point forward.

Billing information will be collected as part of the fulfillment process for certain types of service requests, so please have that information available as appropriate. Please refer to the schedule of charges for cost details.

If request involves 10 or more lines, additional information may be needed, as well as a minimum of 10 days to process the request.



Consultation: Free of Charge
Work Order (up to 10 lines): $26.99
Analog Line: $254.40 /year
Digital Line: $322.80/year
Emergency Line: $178.69/year
VOIP Line: $322.80/year
Softphone: $99.02/year
Line Add/Change/Move Labor: $44.82 each
Voice Mail Activation For New Line: $16.98
Feature Change: $16.98/line for each change request
Monthly Network Access Surcharge: Additional charges apply

Support Information: 

Use this service offering for requesting new lines, adding aline to a phone, moving a line, or for switching lines between digital and analog.

Service Category: 

Communication and Collaboration

Services that facilitate institutional communications and collaboration needs. Includes email, calendaring, telephony, video conferencing, web hosting and content management support.

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