Telephone Line Repairs

Service Description: 

Repairs to existing Georgia Tech-issued telephone lines.

Service Levels: 

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Expected turnaround time: 2 Business Days.


Notice to End-Users: If you need changes to, or are having problems with your Georgia Tech-issued telephony equipment, you must contact your departmental Telecom Coordinator (TCO) who will submit a support request to the OIT Telecom Team on your behalf. If you don't know who your assigned TCO is, please refer to your building administrator for assistance.

Only Departmental TCO's are authorized to submit requests from this point forward.


Free of Charge

Support Information: 

Use this service offering for request repair to existing lines. Examples of sympoms that may warrant a repair request include:

  • No dial tone
  • Voice Mail problems
  • Can't hear other party or vice-versa
  • LIne is noisy
  • Feature not working as intended
  • Telephone set broken or not operating properly
  • Cannot call or receive calls
  • Dropped calls
Service Category: 

Communication and Collaboration

Services that facilitate institutional communications and collaboration needs. Includes email, calendaring, telephony, video conferencing, web hosting and content management support.

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