Telephone Service Support

Service Description: 

Support, training and billing inquiries for Georgia Tech-issued telephone service and related features.

Service Levels: 

Support Hours: Mon-Fri, 8:00AM-5:00PM EST


Notice to End-Users: If you have questions about or need support with your Georgia Tech-issued telephony equipment, you must refer to your departmental Telecom Coordinator (TCO) who will submit a support request to the OIT Telecom Team on your behalf as needed. If you don't know who your assigned TCO is, please refer to your building administrator for assistance.

Only Departmental TCO's are authorized to submit requests from this point forward.


Free of Charge

Support Information: 

Use this service offering for requesting assistance with phone setup, feature usage including Voice Mail and dialing instructions. Also use for requesting training or inquiring about service options and charges and for billing related charges and questions.

Supporting documentation for Analog, Digital, and Voice over IP (VoIP) phones including setting up voice mail service is listed below.




Service Category: 

Communication and Collaboration

Services that facilitate institutional communications and collaboration needs. Includes email, calendaring, telephony, video conferencing, web hosting and content management support.

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