Personal Cloud Storage Support

Service Description: 

Access and support for a variety of personal and team-based file storage solutions whereby data is maintained, managed and backed up remotely and made available to users over the Internet.Solutions include Georgia Tech's own campus-only GT Prism, Microsoft Office 365 OneDrive and Dropbox Enterprise (for faculty and staff only).

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST

Access to Dropbox Enterprise is available only for full-time Georgia Tech faculty and staff.


Free of Charge

Support Information: 

Support for personal cloud storage solutions is limited to issues with authentication and connectivity and can be obtained via the Submit Request button above.

Dropbox Self-Help via Dropbox Support Portal ONLY. Additional resource available here.

Microsoft One-Drive Self-Help via Microsoft Support Portal ONLY. Additional resources available here.



GT Prism

GT Prism provides campus-hosted, network-accessible 'home' directories that offer the following functionality:

  • Saved files are accessible from all common platforms including Windows, Linux, and Macintosh with multiple methods of access.
  • Saved files are accessible from anywhere on campus such as dorm rooms and computer labs1.
  • Host personal web pages accessible at[Your GT Account Username]2.

(1) In some computer labs on campus, workstations may automatically mount this file space. Check with a local Lab Assistant for additional information.

(2) For help publishing web pages to your GT Prism account, refer to the following FAQ article: How do I setup a new homepage on the Prism Web Server?


How to Use GT Prism

There is more than one way to access your Prism home directory from your personal computer. No matter which method you use, you must have an active GT Account. If you access Prism on a local network drive, as described below, you must use your GT Active Directory password to log in.

GT Prism includes a file-sharing protocol (SMB/CIFS) that will let you map a local drive to your Prism home directory from a Windows or Mac OS X computer. After you map the drive, you can log in and access the files in your Prism directory as if they were on your personal computer.

Service Category: 

Endpoint Computing

Services that enable community members to do their day-to-day work, including providing network access, computer labs, software, printing, user file storage, and end-point device backups.

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