Bomgar Remote Support

Service Description: 

Central hosting and administration of Bomgar that facilitates departmental remote management of endpoint devices.

Access to Console

On-Boarding Form

Training Schedule

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance for installing, patching or repairing various components of the service when required, will be scheduled to take place within the following standard windows:

  • Every Tue, 8:00PM - Wed, 6:00AM EST
  • Every Thu, 8:00PM - Fri, 6:00AM EST
  • Every Sat, 8:00PM - Sun, 2:00PM EST

This service is for managing Institute-owned endpoint devices only.


Free of Charge

Document Attachments: 
Service Category: 

Endpoint Computing

Services that enable community members to do their day-to-day work, including providing network access, computer labs, software, printing, user file storage, and end-point device backups.

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