Application Performance Monitoring

Service Description: 

Real-time performance and availability monitoring of software application environments that helps detect and diagnose complex application performance problems before they impact expected levels of service.

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Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:

The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST.
Requirements: 

Monitoring available only for equipment hosted or colocated in OIT managed facilities.

Charges: 

Free of Charge

Service Category: 

Infrastructure

Core enterprise-level IT infrastructure that provides underlying support for institutional activities. Includes network backbone, data centers, virtualization, and central storage and backup solutions.

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