Database Administration and Support

Service Description: 

Centralized Oracle and Microsoft SQL Server relational database administration and support for academic or administrative uses.

Service Levels: 

Database Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:

The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST
     
Requirements: 

Availability of this service is limited and determined on an individual basis.

Charges: 

Charges vary based on individual use cases

Audience: 
Service Category: 

Infrastructure

Core enterprise-level IT infrastructure that provides underlying support for institutional activities. Includes network backbone, data centers, virtualization, and central storage and backup solutions.

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