Enterprise Backup

Service Description: 

Over-the-network backups of Institute-owned servers configured in the gatech.edu domain as well as for data sets hosted in OIT-managed enterprise storage arrays.

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-6:00PM EST


The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Wed, 1:00PM - 4:00PM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST

As of November 2019, OIT will be offering VEEAM as the new central IT system backup and migration solution for campus. This solution was chosen as part of the build out of CODA as a center for innovation as well as new datacenter space to support IT services on campus.

Prior to VEEAM, the requirements for a backup were centered around EMC NetWorker which was the backup solution for campus prior to VEEAM. NetWorker will still be used for existing backups until those backups are transitioned to VEEAM. However, EMC NetWorker will not be available for any new backups or systems. Only existing backups.

Thus, the new requirements for a backup can be downloaded via the following link ( and have it download the attachment )

If you have questions, please send e-mail to backup-support@oit.gatech.edu or e-mail david.williams@oit.gatech.edu

If requesting this service for the first time, a formal Service Level Agreement contract must first be completed and approved by the appropriate unit heads. Please contact the SLA Coordinator at ai-sla@oit.gatech.edu to obtain the applicable forms.

Please note that the only payment methods accepted are:

  • Departmental Peoplesoft Project Number
  • GT Departmental Check



Cost Based Rate

(Per Year)

Proposed Charging Rate

(Per Year)

Enterprise Backup Service (Storage)


*Incremental backup very night – 30-day retention



Veeam Agent


Per host




Additional information available at https://it.gatech.edu/ebs.

Service Catalog

Service Category: 


Core enterprise-level IT infrastructure that provides underlying support for institutional activities. Includes network backbone, data centers, virtualization, and central storage and backup solutions.

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