Network Backbone and Routing Management

Service Description: 

Maintenance and configuration of enterprise network equipment in OIT’s data center facilities and centralized network routing equipment and router connectivity throughout the Georgia Tech campus in support of ubiquitous network and Internet access to the Institute.

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:
The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST

 

Charges: 

Free of Charge

Support Information: 

For emergencies, contact OIT Operations at (404) 894-4669.

Audience: 
Service Category: 

Infrastructure

Core enterprise-level IT infrastructure that provides underlying support for institutional activities. Includes network backbone, data centers, virtualization, and central storage and backup solutions.

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