Server Administration and Support

Service Description: 

Centralized operation, maintenance, upgrade and troubleshooting of server-class Operating Systems.

Service Levels: 

Support Hours: Mon-Fri, 8:00AM-6:00PM EST

Maintenance:

The following standard maintenance windows are reserved for repairing and patching managed servers:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST

Specific patching schedules are coordinated on a per server basis with their respective customers and maintained at http://itam.oit.gatech.edu.

Requirements: 

If requesting this service for the first time, a formal Hosting and Colocation Service Level Agreement contract must first be completed and approved by the appropriate unit heads.

For new physical or virtual hosts under an existing Hosting and Colocation SLA, server administration and support is an optional add-on component service that can be requested by completing an SLA addendum.

Please contact the SLA Coordinator at ai-sla@oit.gatech.edu to obtain the applicable forms.

Payment methods accepted are:

  • Departmental Peoplesoft Project Number
  • GT Departmental Check
Charges: 

Hosted Virtual Servers: $562/server/year

Support Information: 

For immediate assistance with covered assets, contact OIT Operations at opertions@oit.gatech.edu.

Supported Operating Systems for administration and support are:

  • Red Hat Linux Server
  • Windows Server 2012 R2
     
Audience: 
Service Category: 

Infrastructure

Core enterprise-level IT infrastructure that provides underlying support for institutional activities. Includes network backbone, data centers, virtualization, and central storage and backup solutions.

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