Virtual Desktop Infrastructure Provisioning and Support

Service Description: 

Management of infrastructure components that support the use of virtual machines running Desktop-class Operating Systems.

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:
The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST
Requirements: 

This service provides support for the virtualization infrastructure only. Departmental IT staff from customer unit is responsible for licensing, deployment, management and support of Virtual Desktops running in the environment.

If you are an end-user of virtualized desktops or applications at Georgia Tech, please consult with your local IT staff for any problems or any questions about the service.
 

Charges: 

Free of Charge

Audience: 
Service Category: 

Infrastructure

Core enterprise-level IT infrastructure that provides underlying support for institutional activities. Includes network backbone, data centers, virtualization, and central storage and backup solutions.

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