Support with GT Accounts for issues not related to locked/disabled account recovery and for which self-help through the Passport GT Account Self-Service Portal is not possible or available.
Production support and problem analysis and resolution to a variety of ancillary enterprise applications at Georgia Tech.
Custom software development and integration on supported ancillary enterprise applications.
Delegated access to Apple's Device Enrollment Program (DEP) that automates enrollment of Apple mobile devices into Mobile Device Management solutions to streamline deployment, and Volume Purchase Program (VPP) that enables distribution of bulk apps and books to select devices and users.
Account brokerage for access to Apple's Global Service Exchange (GSX), a repair support site for authorized partners that provides technical bulletins, diagrams and other repair documentation for Apple products.
Real-time performance and availability monitoring of software application environments that helps detect and diagnose complex application performance problems before they impact expected levels of service.
Assistance with Audiovisual technology in supported technology-enhanced rooms on the Georgia Tech main campus.
Design, planning and installation of Audiovisual technology in technology-enhanced rooms and learning spaces across the Georgia Tech main campus.
Review of third-party designs and advisory consulting for Audiovisual technology installation in departmentally-owned spaces across the Georgia Tech main campus.
Individualized training in the effective use of technology available at supported technology-enhanced spaces across the Georgia Tech main campus.