Self-help support for Microsoft Office productivity application services on the cloud that includes Word, Excel, PowerPoint, Access and OneNote.
Self-help support with Georgia Tech's Office 365 SharePoint web tool.
Management of change requests to the OIT Website (i.e., this site) and/or changes to the OIT Service Catalog.
Creation and maintenance of service accounts for central Oracle database authentication using Oracle's Enterprise User Security (EUS).
Configuration of Email transfer settings that permits servers and other devices such as printers, scanners and copiers to send email.
Access and support for a variety of personal and team-based file storage solutions whereby data is maintained, managed and backed up remotely and made available to users over the Internet.Solutions include Georgia Tech's own campus-only GT Prism, Microsoft Office 365 OneDrive and Dropbox Enterprise (for faculty and staff only).
Walk-in general assistance with personal computing devices including Operating System diagnostics and troubleshooting, virus removal and software installations.
Provisioning and support for LastPass Personal Password Management software.
Bulk printing, addressing and mailing of letters, postcards and parcels at discounted rates through the US Postal Service.
Cross browser testing of Web applications for compatibility across multiple Web browser versions under various platforms, including mobile platforms.