Cyber Security Incident Response and Management

Service Description: 

Cyber security incident response that follows an organized plan to defend Institute information assets while protecting its constituents.

Service Levels: 

Response Hours: Mon-Fri, 8:00AM-5:00PM EST


Free of Charge

Support Information: 

If a Georgia Tech IT resource user suspects that a security incident has occurred or will occur, they should report the suspicion immediately to the system administrator or unit technical lead.  Users may also report the suspected security incident directly to the Georgia Tech Cyber Security team by submitting a request on the top of thsi page.

System administrators and unit technical leads who have identified any of the following security events should immediately report the suspected security event to the Georgia Tech Cyber Security team:

  • Any occurrence of a compromised user account
  • Any breach or exposure of Category 3 sensitive data (see Data Access Policy)
  • Any occurrence of a server infected with malware
  • Three or more simultaneous occurrences of endpoints infected with malware
  • Any other instance of malware or suspected intrusion that seems abnormal
Events and Incidents

An event is any observable occurrence in a system or network. Events include a user connecting to a file share, a server receiving a request for a web page, a user sending email, and a firewall blocking a connection attempt. Adverse events are events with a negative consequence, such as system crashes, packet floods, unauthorized use of system privileges, unauthorized access to sensitive data, and execution of malware that destroys data. This guide addresses only adverse events that are computer securityrelated, not those caused by natural disasters, power failures, etc.

A computer security incident is a violation or imminent threat of violation of computer security policies, acceptable use policies, or standard security practices. Examples of incidents are:

  • An attacker commands a botnet to send high volumes of connection requests to a web server, causing it to crash.
  • Users are tricked into opening a “quarterly report” sent via email that is actually malware; running the tool has infected their computers and established connections with an external host.
  • An attacker obtains sensitive data and threatens that the details will be released publicly if the organization does not pay a designated sum of money.
  • A user provides or exposes sensitive information to others through peer-to-peer file sharing services.

Attacks frequently compromise personal and business data, and it is critical to respond quickly and effectively when security breaches occur. The concept of computer security incident response has become widely accepted and implemented. One of the benefits of having an incident response capability is that it supports responding to incidents systematically (i.e., following a consistent incident handling methodology) so that the appropriate actions are taken. Incident response helps personnel to minimize loss or theft of information and disruption of services caused by incidents. Another benefit of incident response is the ability to use information gained during incident handling to better prepare for handling future incidents and to provide stronger protection for systems and data. An incident response capability also helps with dealing properly with legal issues that may arise during incidents.

Service Category: 

Security and Identity

Services that provide security, data integrity, and compliance for institutional activities. Includes enterprise security, identity and access management and enterprise directory solutions.

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