Delegated Network Firewall Self-Service Access and Support

Service Description: 

Delegation of administrative access to online self-service tool for network firewall changes, which includes vetting, training and access support.

Aliases: 
Service Levels: 

sSystem Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:
The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST
Requirements: 

Administrative access to self-service tool for network firewall changes requires the following:

  • Approval from departmental unit head or IT supervisor, and
  • Successful completion of the following training course: (ISC-E) - Network Security - Firewalls.

Check upcoming schedule availability for the above course by visting OHR's TRAINS Web site and searching for keyword "Firewall".

Charges: 

Free of Charge

Support Information: 

For direct self-service access to submit network firewall changes (provided you have been granted authorized requester status), visit https://fw.noc.gatech.edu.

Audience: 
Service Category: 

Security and Identity

Services that provide security, data integrity, and compliance for institutional activities. Includes enterprise security, identity and access management and enterprise directory solutions.

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