Goal: Be a champion for collaborative, open, and continuously improving
IT systems, services, practices, and operational processes.
Pursue a data-driven approach to managing the services portfolio, aligning capabilities and resources with customer expectations.
Strategy 1: Leverage data and analytics to create a continuous process for service review (what exists today, what will exist tomorrow, what is to be retired).
Strategy 2: Create a talent map that reflects resource needs that evolve as OIT's service portfolio evolves and are inclusive of both professional and service personnel.
Enable, encourage, and promote automation, integration, and augmentation to and of services.
Strategy 1: Launch a discovery project to identify and address technical debt that prevent automation, integration, and augmentation by using an iterative - 80% approach that will leverage the community - within acceptable risk.
Strategy 2: Bolster the investments in existing, large platforms to further expand and extend usage of such platforms across the greater organization to maximize value. Provide support resources to enable community adoption, consistency, and development partnerships.
Strategy 3: Deliver solutions at the 'speed of business' through the adoption and adherence to DevOps and Agile Development practices to ensure agility and responsiveness.
Strategy 4: Create and implement an API-first and democratization strategy where any new services must have a defined, secure, and easy-to-access API.
Strategy 5: Adopt and build competency in transformative technologies like robotic process automation, artificial intelligence, and predicative analytics to create and advance organizational success.
Create a data democratization culture where everyone is empowered
to advance the Institute mission by leveraging data assets safely and responsibly.
Develop a data culture that enables data democratization and frictionless access, with governance, data security, data management, data quality, services, and privacy.
- Strategy 1: Define and convene an Institute wide team to finalize and launch a strategy and structure for strengthening data governance and protection.
Create both a diverse and inclusive workforce and culture
while hiring, developing, and retaining the best IT talent.
Recruit, recognize, promote, retain, and compensate fairly and inclusively.
- Strategy 1: Leverage talent map to build a resource allocation strategy for current and future workforce needs.
- Strategy 2: Implement a position and salary review with a focus on right-sourcing teams based on talent needs and establishing equitable compensation across the organization.
Define, develop, and promote an inclusive IT culture, diversifying the OIT workforce and improving OIT’s competitive stance for employee recruiting and retention.
- Strategy 1: Create and implement an employee retention strategy (with programs like OIT Awards Program) to promote employee morale and well-being.
- Strategy 2: Partner with Georgia Tech Human Resources to review and update recruitment processes and procedures for highly competitive and diverse technical talent.
- Strategy 3: Partner with the IT community to develop IT's technical, empathy, and leadership skillsets to meet current and future demands.