Endpoint Threat Detection and Response Platform Support

Service Description: 

Hosting and support of centralized solution for detecting, investigating and mitigating suspicious activities and issues on hosts and endpoint devices.

Access to Console (web) - Only available on Campus VPN

Access to Console (Citrix)

On Boarding Form

Community Information - Link Coming Soon

Training - Link Coming Soon

Aliases: 
Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:
The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST
Requirements: 

This service is available strictly to qualified IT Staff.

Charges: 

Free of Charge

Documentation: 
Audience: 
Service Category: 

Endpoint Computing

Services that enable community members to do their day-to-day work, including providing network access, computer labs, software, printing, user file storage, and end-point device backups.

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