Service Description: 

Hosting and support of centralized solution for detecting, investigating and mitigating suspicious activities and issues on hosts and endpoint devices.

Access to Console (web) - Only available on Campus VPN

Access to Console (Citrix)

On Boarding Form

Community Information - Link Coming Soon

Training - Link Coming Soon

Aliases: 

FireEye HX

EDR

Service Levels: 

System Availability: 24x7

Support Hours: Mon-Fri, 8:00AM-5:00PM EST

Maintenance:
The following maintenance windows are reserved for installing, repairing and patching various components of this service:

  • Every Tue, 5:00AM - 7:00AM EST
  • Every Thu, 5:00AM - 7:00AM EST
  • The third Sat of each month, 6:00AM - 12:00PM EST

Requirements: 

This service is available strictly to qualified IT Staff.

Charges: 

Free of Charge

Documentation: 

IT Community

Request Service Link: 

mailto:support@oit.gatech.edu